FAQs
1. What is MOYO and what makes it unique?
MOYO is a Clothing brand that empowers African artisans by showcasing their exquisite craftsmanship through contemporary designs. We blend traditional African artistry with modern European aesthetics to create unique, high-quality fashion pieces. Our commitment to ethical sourcing, sustainability, and cultural heritage sets us apart in the fashion industry.
2. Does MOYO have a physical store?
Yes. Our physical store is located at the Village Market, Old Wing 1st Floor (Gigiri-Limuru Road) Nairobi, Kenya
3. Can I purchase MOYO products online?
Yes, you can purchase MOYO products directly from our website. We offer a secure and convenient online shopping experience with worldwide shipping options.
4. Can I pre-order an item that is out of stock?
Yes, you can pre-order, it will take approximately 3-4 weeks for the purchase to be realised and shipped. For more information visit the "Shipping & Returns" page on our website.
5. How can I stay updated on MOYO’s latest collections and news?
You can stay updated by subscribing to our newsletter, following us on social media, and regularly checking our website. We share updates on new collections, artisan stories, sustainable practices, and more.
6. How can I contact MOYO customer service?
You can contact our customer service team via email at info@themoyostore.com, through our website's contact form and through our social media platforms. We are here to assist you with any questions or concerns.
7. What sustainable practices does MOYO follow?
MOYO is dedicated to sustainability through ethical sourcing, eco-friendly production methods, and waste minimization. We use sustainable materials, ensure responsible manufacturing processes, and continuously seek ways to reduce our environmental footprint. Our brand values include; people, product and planet.
8. What materials does MOYO use for its products?
MOYO uses a variety of sustainable and ethically sourced materials, including traditional African fabrics, organic cotton, and upcycled natural materials left over from Italian fashion houses. Our goal is to create beautiful, durable fashion pieces while minimizing environmental impact. We carefully select our suppliers based on their adherence to ethical and sustainable practices. We maintain close relationships with our supply chain partners and regularly audit them to ensure compliance with our high standards.
9. Are your clothes true to size?
Yes, our clothes are true to size based on our size guide. Small (EU 36-38) Medium (EU 40-42) Large (EU 42-44). However, fit can vary slightly depending on the style and fabric of each piece. Always check the specific product description for any additional fit information.